DELIVERY & RETURNS POLICY

Delivery

We aim to dispatch orders promptly.

• Delivery charges are shown at checkout
• Delivery times are estimates only
• Delays may occur outside our control

If there is a delay, we will contact you.

Delivery is complete when goods arrive at your address.

Returns – Overview

You may return goods within 14 days of receiving your order, subject to the conditions below.

Returns – Non-Faulty Items

To be eligible:

• items must be unused
• items must be in original condition
• original packaging should be intact

Online Customers

• you are responsible for return shipping
• we recommend tracked delivery

Trade Customers

• returns must be approved
• a Return Authorisation (RMA) may be required
• restocking charges may apply

Faulty or Incorrect Items

If your item is faulty or incorrect:

• contact us as soon as possible
• we will arrange:
• a Royal Mail return label, or
• collection (if required)

Once confirmed faulty:

• full refund will be issued
• or replacement provided

Non-Returnable Items

The following cannot be returned unless faulty:

• bespoke or made-to-order items
• specially sourced or non-stock items

Refunds

• Refunds are issued to the original payment method
• Processed within 14 days of receiving returned goods
• May be reduced if items show signs of use

Contact Us

Email: [email protected]
Phone: 01622 716688